College Success Foundation
  • 10-Apr-2019 to 26-Apr-2019 (PST)
  • Programs
  • Bellevue, WA, USA
  • Up to $56,491 DOE
  • Salary
  • Full Time


The Program Officer is responsible for supporting implementation of CSF's scholarships and student support services. This role assists the Program Manager in designing and delivering programs that maximize the number of CSF scholars who complete college. The Program Officer needs to have an in-depth understanding of college affordability in order to support students on their path to and through a postsecondary education. The PO will work with the Program Manager to develop and implement policies, procedures and programs required to promote integrity in the delivery of services and achieve identified benchmarks. The successful applicant will be someone who is excited about making a real impact on the lives of Washington state youth, strives to put learning into action, and thrives on new challenges.


Direct Service (20%)

  • Provide college affordability advising to high school and college students through classroom presentations, webinars, individual meetings, blogs, and a text.
  • Assist students in completing federal, state, and institutional financial aid forms.
  • Serve as an advocate for students as they connect with college financial aid representatives to appeal financial aid awards or explain special circumstances.
  • Collaborate with College Services to implement identified direct-service strategies to students.
  • Proactively reach out to students to ensure persistence through meetings, social media, texting and other forms of communication.

Stakeholder Management (10%)

  • Develop and manage effective relationships with financial aid offices all throughout Washington state to share pertinent information and strategize about student progress
  • Assist donor/client relations, including organizing and attending scholarship donor meetings in tandem with CSF Major Gift Officer while ensuring adherence to donor wishes, WA State regulations and CSF Board and Executive guidance.
  • Coordinate annual scholar/donor communication processes.

Administrative Responsibilities (60%)

  • Maintain detailed records in CSF's Education Edge and Salesforce database to track contact with students/families and their progress toward completing key affordability tasks.
  • Use Salesforce advisor performance reports and dashboards to monitor own progress to goals.
  • Assist with all aspects of the scholarship application and award processes, including promotion, online application, tracking, communications, evaluation activities, awarding and onboarding new scholarships
  • Partner with Program Manger to recommend policies, develop procedures and management strategies to facilitate the scholarship application and selection process.
  • Develop and maintain comprehensive knowledge of campus and community resources for your adults through various methods including professional development opportunities, reading professional publications, maintaining personal networks and engaging in professional organizations.


  • Outstanding interpersonal, oral and written communication skills.
  • Experience working with and motivating diverse high school and college-aged populations from underrepresented communities
  • Demonstrate and embody professional demeanor with students and families, community partners, and colleagues.
  • Experience with program development, as it relates to postsecondary student support services.
  • Skills in training/curriculum development.
  • Respond to time-sensitive concerns and demonstrate quick, creative problem-solving under pressure
  • Advanced organizational and time management skills, with ability to plan and implement projects independently or collaboratively and in a demanding, fast-paced environment
  • Energetic, enthusiastic, and interested in learning within a growing, entrepreneurial organization
  • Proficiency with professional software: SharePoint, Salesforce and Microsoft Office Suite required
  • Bilingualism in Spanish strongly desired
  • Availability to work occasional evenings and weekends
  • Ability to travel up to 20% of the time.
  • A commitment to diversity, equity and inclusive practices.


  • Bachelor's degree required; master's preferred.
  • Five years of related work experience. Experience in higher education, college access and success best practices, college affordability and financial aid.
  • Connection with Washington State higher education landscape preferred.


While performing the duties of this job, the employee is regularly required to; reach with hands and arms and talk and hear. The employee is frequently required to use hands to finger, handle or feel; frequently lift and/or move up to 10 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.


Work environment is moderately quiet. Employees must be able to handle stress that is involved in meeting strenuous deadlines, and be flexible and able to interact with employees at all levels.


The position may change based upon needs of the program and/or organizational needs and available funding. In compliance with federal and state regulations, College Success Foundation maintains a drug free environment and all successful applicants must pass a drug screen prior to hire. Employees of College Success Foundation and its subsidiaries must be able to successfully work in and promote a multicultural and diverse work environment.

The statements contained herein reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods, or otherwise to balance the workload.

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College Success Foundation is an equal opportunity employer and all qualified applicants will receive consideration for employment

without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability status

or any other characteristic protected by law.  If you have a disability and would like to request an accommodation in order to apply for a position,

please send an email to or call 877-655-4097 and let us know the nature of your request.

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